Frequently Ask Questions
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Can tickets be refunded or canceled?
Tickets that have been purchased cannot be refunded or canceled unless there is a specific policy from the event organizer.
What payment methods are available?
We accept various payment methods, including bank transfers (BNI, BRI, CIMB), Mandiri Bill Payment, e-wallets (GoPay), and QRIS. Other payment methods coming soon!
Are there any additional fees when purchasing tickets?
Additional fees such as Service Fee and Handling Fee are clearly stated before you complete your payment.
I have completed the payment successfully but have not received my e-ticket. What should I do?
Please wait for a while and check your email again, including the Spam or Promotions folder.
If I have made a payment and received an invoice, but the payment status is not marked as "Accepted"?
Open the email containing the invoice and click the link below the invoice attachment to update your payment status.
Do I need to print my e-ticket?
No, you do not need to print your e-ticket. Simply show your e-ticket barcode (in Image or PDF format) when entering the venue.
How can I find the location and time of the event?
Complete information about the event location and time is available on the event detail page. This information is also included in your e-ticket.
What should I fill in the Referral Code?
The Referral Code is optional. If you do not have a Referral Code, you can leave it blank.
Will my ticket still be valid if the event is postponed?
Yes, your ticket will remain valid for the new event date. Further information will be announced on our official website or by the event organizer.
